A trial-grade parking system by HDB aiming for barrierless, cashless entry—just drive in, let sensors detect your vehicle then settle charges later.
What Does Parking@HDB Do?
Parking@HDB automates parking in HDB carparks using smart sensors and license-plate recognition, enabling motorists to “park and go” without manual activation or barriers.
Can I Book Parking Online?
No, you cannot pre-book a specific bay. Parking@HDB is designed so that when you drive into a participating HDB carpark, the system automatically starts your session—no need to open an app or tap a payment.
You do, however, need the Parking@HDB app (iOS / Android) installed, linked to your SingPass or account and vehicle, so that backend billing and notifications work correctly.
After parking, charges are computed automatically in the backend. Users receive SMS or app alerts about parking fees, and payment is made digitally. Some users report issues with cash cards, gantry deductions, or delays.
How To Contact Them About Parking
Parking@HDB is piloted in several HDB town estates across Singapore, including areas like Punggol, Sengkang, Hougang, Tampines, Bedok, Jurong East, Ang Mo Kio, Toa Payoh, Woodlands, and Yishun.
- Contact / Feedback page: See the “Parking@HDB” section on HDB’s official site for feedback or FAQs
- Email: Use their official email address as posted in app and support listing
- Phone / Developer contact: They have a designated phone number (shown in Google Play store for app developer)
Advantages and Disadvantages of Using Parking@HDB Services
Pros
- No barriers or gantries to wait at
- No manual activation or coupon display
- Seamless “park and go” experience
- Charges computed automatically backend
- SMS/app alerts inform you later
- Ideal for short stays in HDB carparks
Cons
- Not all HDB carparks supported yet
- System errors may mischarge or miss detect
- App or SMS delays possible
- Users forced to rely on backend billing
- For some, cash-card / IU issues remain
Customer Reviews and Ratings
In the App Store, the Parking@HDB app has about 1.4 / 5 stars from ~181 ratings as of latest listing. Users complain of login failures, inability to register, and mismatch in billing (not deducting cash card promptly), leading to frustration.
On Google Play, the app is described as “Smart Parking System” with no barrier entry and backend session initiation. Support email is listed, developer contact shown, etc.
“New scheme being tested … instead of paying parking normally with IU you need to use app or online payment … benefit: you no barrier but still need to slow down to let machine take picture of your car.”
Some are less enthused: complaints about receiving SMS after, or being fined though believing they complied.
On MyCarForum, motorists express annoyance over required new app, confusing passwords, or SMS charging after leaving.
The general sentiment: many appreciate the potential of barrierless parking, but current execution and app issues are significant pain points.
Should You Use Parking@HDB Services?
If your car trips often involve HDB carparks in pilot areas, the concept is promising: no queues, no coupons, simplified flow. But only adopt it if you're comfortable with digital billing, frequent app updates, and occasional errors. For now, supplement with caution.
Recommendation: Yes — if you frequent supported HDB lots and want barrierless convenience
What About Their Competitors’ Parking Services?
A primary competitor is Parking.sg, which applies to coupon parking carparks (public road, URA, etc.), letting you start and extend via mobile app. Unlike Parking@HDB, Parking.sg is user-activated (you key in lot and duration), rather than automatic sensor-based. Many drivers use both depending on the carpark type. Also, private carpark locator/payment apps (e.g. Parking Singapore apps) fill the gap for shopping malls or private estates.
Final Thoughts
Parking@HDB is an ambitious shift toward automated, barrierless parking in Singapore’s public housing estates. While the idea is ahead of its time, practical issues—app bugs, detection errors, delayed billing—undermine smooth execution. As the system matures and expands, it could become a superior alternative; for now, use it with backup plans.
Written by Daniel Battaglia: As the author of
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