If you’re seeking convenient parking at shopping malls and want a flexible experience, here’s a review of The Point Hong Kong parking services—what works, what doesn’t, and whether it’s worth using.
What Does The Point Do?
The Point Hong Kong is a loyalty-driven parking and mall ecosystem offering contactless parking, free parking redemptions, EV charging, and mall-linked rewards for members across multiple districts.
Can I Book Parking Online?
Yes — The Point supports a contactless parking service via its mobile app. Members register a bound credit card, bind their vehicle and enjoy automatic gate access and auto payments when leaving a car park. It also allows redeeming free parking through points or spend-based promotions at participating malls. While full “advanced reservation” of a drive-in bay isn’t the primary focus, the app integrates seamlessly with selected mall car parks and offers a highly digitalised parking experience for members.
How To Contact Them About Parking
The Point parking services operate across districts in Hong Kong including Hong Kong Island, Kowloon, New Territories, Tsuen Wan, Sha Tin, Tung Chung, Yuen Long, Sai Kung, Tsing Yi and Lantau.
- Contact page: The Point support email listed under the loyalty programme site
- App support: Via The Point App – parking & EV-charging enquiries available.
- Phone: Use their official phone number (app-listing developer contact)
Advantages and Disadvantages of Using The Point Services
Pros:
- Contactless gate-entry via bound credit card.
- Redeem free parking by points or mall spend.
- EV super-charging available at designated car parks.
- Single app integrates parking & mall promotions.
- Wide network across multiple participating malls.
Cons:
- Not all car parks are part of the contactless scheme yet.
- Free parking requires receipts or points – less useful for casual users.
- Redeeming points for parking can involve complex T&Cs.
- Advanced booking of specific bays isn’t always available—focus is membership perks.
Customer Reviews and Ratings
The Point app appears to have over 500,000 downloads and is rated for its convenient parking, mall offers and promotions integration. Users highlight how easy it is to redeem free parking hours after spending in malls or using bonus points. However, some note that the scheme is very benefit-oriented for frequent shoppers in the participating malls, meaning casual drivers just parking for an hour may find fewer benefits. Interface updates and reward conditions are sometimes cited as slightly confusing. All in all, the system works well for the target user base: loyal members seeking integrated shopping and parking benefits.
Should You Use The Point Services?
If you park regularly at malls tied to The Point programme and like a digital experience with rewards and contactless convenience, yes — it’s a smart pick.
Recommendation: Yes – ideal for frequent mall-visiting drivers who want perks.
What About Their Competitors’ Parking Services?
A relevant competitor is HKeMeter, offering pay-per-hour parking without membership ties. These systems provide straightforward entry/exit pricing rather than loyalty rewards. Compared to those, The Point’s advantage lies in its integrated shopping rewards and contactless technology, while competitors may offer simpler pricing models and a broader range of non-mall car parks. If you prioritise simplicity and no app/loyalty sign-up, a non-membership car-park operator might suit better; but if you frequently visit malls and will benefit from points and promotions, The Point stands out.
Final Thoughts
The Point Hong Kong brings together parking, shopping rewards and technology to deliver a modern parking experience that fits frequent mall visitors. While it may be less compelling for one-time users seeking purely hourly parking without commitment, for regular drivers and loyal shoppers the contactless entry, EV charging and point redemption perks offer tangible value.
Daniel Battaglia, Parksy: As part of the Parksy team with the assistance of Generative AI,
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