Secure Parking Review: Pros, Cons, Summary Of Services

If you are a driver who is looking for parking, secureparking.com.au might be one of the best choices for you. When you go on their website, all you need to do to book a parking spot is to add your address, select a date, and a product.

What does Secure Parking do?

Being one of the largest car operators in Australia, they offer more than 600 secure parking services across all major Australian cities, respectively Melbourne, Perth, Adelaide, Brisbane, Sydney, as well as in New Zealand. Secure Parking provides various parking services, such as Hourly, Early-bird, Monthly, Club Secure, Advantage Parker, or pre-booked online parking. While in a rush, the excellent functionality of Secure Parking could be handy because you can see each Secure Parking spot on the map, while the prices are shown on the right.

Can I book parking online?

Booking a parking spot through this website is easy and very efficient, especially if you are stuck in traffic, have time-sensitive orders, or are planning a long vacation. Also, Secure Parking has an app for even more efficiency. Secure Parking’s design offers any driver the possibility of booking a service, checking events, and getting good deals for their services within seconds. The developers had quick functionality in mind when it comes to the user experience since the layout is time efficient, as you can book a parking slot and see the details of the specific product at the same time.

How to contact them about parking

If you have any inconveniences or questions, you can always Submit a Request to the Customer Service Team or Call Secure Parking.

Advantages and disadvantages of using these parking services

PROs

• Long and short stay
• No waiting to enter or exit (when choosing Monthly Parking)
• Reserved Spot (when choosing Monthly Parking)
• 24h Customer Service
• Journey Mapping
• Plug and Play features

CONs

• Some services are expensive
• $1 Booking Fee
• Requires too much Personal Information to make an account
• Not all services are available at each Secure Parking spot

Although one of Secure Parking’s values is to achieve a positive customer experience by offering Journey Mapping, Plug and Play, and Swift Support amongst parking services, their reviews are not too good. According to one review on Trustpilot provided by Maria O on 13 July 2022, she paid around $88 for an Early Bird parking service in Sydney due to a misunderstanding with the Customer Support who said there was ‘nothing they can do’ about changing her service from what she had initially to Early Bird parking. On Trustpilot, Secure Parking received 1.5 stars out of 35 reviews in total, most of them, respectively 88%, being 1-star reviews. On the ProductReview website, Secure Parking received 104 1-star reviews out of 109 reviews in total. Most of them refer to the customer service experience, not their actual services.

Should you buy Secure Parking’s Services?

• Buy if you are planning on a weekend trip, or get a Monthly Service
• Don’t buy for short stay, or without being sure on how long you plan to stay

If you are a driver and need short-term parking, paid by the hour, then Hourly Parking is the right choice for you. If you are a driver, CBD worker, or commuter, Early Bird Parking provides flat rates for all day secure parking. When going out for a party, show, or simply, a night on the town, Night Parking offers services in all major capital cities, as well as choosing the Overnight & Hotel Parking products when you intend to spend the night in the city. If you are planning a trip for the weekend, Secure Parking provides Weekend Parking services; however, you need to check the availability on this one. If you are an office worker, a parent, or simply parking for business purposes, the Flexi Parking service might be the most suitable for you as you can leave early, or late, or you need to come and go constantly. If you are a driver always on the road that has orders in the same area, the Advantage Parker service is for you. With an Advantage Parker Card, you can simply park the car and exit at any Secure Parking point because these cards are accepted in more than 170 Secure Parking parks across Australia. Club Secure is another subscription-type service they offer. Being free to join, any driver can gain access to discounts to Secure Parking’s services.

What about their competitor’s parking services?

On the other side, another similar website, Wilson Parking, offers similar services, although there are some differences. In terms of similarities, both provide cards, or monthly subscriptions that value saving more money on secure parking spaces. Also, both have similar designs, level of functionality, and available customer service support. Regarding the differences, Secure Parking has a booking fee of $1, while Wilson Parking does not have one. On the other side, Secure Parking is still the best option because it offers a various range of services.